Customer Experience - MarTech Blog

What is Conversion Rate: All you Need to know

An effective conversion rate strategy begins with understanding what the customers are looking for and easing the shopper's buying process. Explore more on how you can increase your conversion rates in this article

Customer Loyalty

A Complete Guide to Customer Loyalty in Commerce

Marketing, sales, and customer success teams are more focused on creating exceptional customer experiences now more than ever. Learn everything your need to know about building customer loyalty in commerce

Customer Experience

7 Proven Customer Engagement Strategies To Expand Your Business

Knowing your customer engagement strategy is crucial to growth. And we’ve gathered the 7 most successful tips that make your brand noticeable!

Customer Experience

WhatsApp vs Email vs SMS: A marketer’s choice

There is no straight answer to whether you should choose WhatsApp vs. Email vs. SMS. Explore what would work best for your brand

5 Ways to Boost Customer Experience with WhatsApp

WhatsApp has transformed the way brands communicate with customers. Learn how to boost customer experience with WhatsApp

Customer Experience

A Complete Guide on Hyper-Personalization

Hyper-personalization enables brands to meet these expectations, drive conversions, and bring higher returns. Explore more in this article

Customer Experience

How to Increase Average Order Value with Personalization

Personalization is a sure way to keep visitors to your eCommerce store, encourage them to make repeat purchases, and, most importantly, improve the average order value. Read more in this article

Customer Experience

A Guide to eCommerce Personalization

Enhancing e-commerce personalization strategies must be your top priority to gain the upper hand over the ever-growing competitive landscape. Read more on this article

How to Transform Customer Experience with WhatsApp Chatbot

WhatsApp can transform your commerce and customer experience - think of it beyond customer service. Read on to learn how you can use WhatsApp to transform customer experience

Omnichannel Retail

What is Omnichannel Customer Engagement?

Embracing omnichannel customer engagement to help improve efficiency, reduce drop-offs, increase conversions, and boost return on investment. Learn how you can use it to for your business

Customer Experience

A Complete Guide to Customer Lifetime Value

Knowing each customer's lifetime value helps your business optimize its resources for customer experience strategies. Learn all you need to know about CLTV from this guide

10 Powerful Ways to Use WhatsApp Commerce

WhatsApp has become an ally to create exceptional experiences and boost customer loyalty. The possibilities of WhatsApp commerce are limitless. Explore 10 powerful ways to use WhatsApp commerce for your brand

11 WhatsApp Notifications That Every Business Must Know

WhatsApp notifications are an excellent way to drive greater customer engagement and boost customer satisfaction.

Digital Engagement

What is Digital Customer Engagement?

An exceptional customer experience will ultimately help you boost revenue. Let's explore how we can meet our customer expectations using a digital customer engagement strategy

Customer Experience

How to Improve Customer Satisfaction?

Without measuring customer satisfaction, you can’t identify your unhappy customers. If customers are unhappy, they are more likely to switch to competitors no matter what.